Buying items from Ambientlive


Firstly we pride ourselves in the quality of our product.
We may not be huge, but we do take the time to try and get it right.
Therefore if you have anything you'd like to say about out products,
please feel free to email your constructive remarks to us at
(sorry you'll have to type that in)

No Quibble

Nobody's perfect, so if any of our products arrive at your end in a faulty
state, we will immediately and without question replace that product, 
or refund your money. We may ask for the product back, so that we 
can identify what went wrong, and hopefully prevent a recurrence.

Multiple Purchases

CD's are priced singly, but are post free worldwide.
Therefore if you buy two, or three or more CD's you incur no extra
postage charge, because there isn't a charge there in the first place. 
How do we do it ... I have no idea. 

We have a shopping cart system based on Paypal, so you can buy
multiple items and then pay once at the end, with the facility to
change the contents of your Cart, etc.

Paypal ?

What if you don't like Paypal, or don't have an account, or whatever.
Well you can simply email us at the above address and we'll sort
something out, cheque, cash, transfer, whatever, we don't see why 
you should have a problem, so we try not to give you one.

Remember though, that you don't actually need to have actual funds
in your Paypal account in order to buy from us - you can use a credit
card to 'pass through' so that Paypal is just the payment channel.

Digital Downloads

A lot of our albums are also available as a download on Bandcamp.
If there's a link on the page to Bandcamp then the album can be 
downloaded from there. The link will usually take you to the artist's 
playlist there. You can then navigate to the album you are seeking.
Payment for downloads is handled separately within the Bandcamp


Since we are a small label, and the demand for our type of music is
not huge, we simply can not afford to have production runs of 1000+
done for our albums. We would be left with stocks of thousands of 
them, it is simply not viable.

Therefore we have invested in some pro CDr printing and burning gear.
We also use the best available quality blanks that we can find.
And our CDr's have full-color on-face printing that some factory-made
products would envy. 

Outer Cases

We don't use "standard" jewel cases. We used to, but we had so many 
emails about cases broken in the post that we decided to walk another 
path. Broken cases is not good, it looks awful, disappoints the customer 
(you) and in some cases the actual CD had been scratched by bits of broken
plastic. I've never understood why CD's are packaged in such brittle material.
So at Ambientlive we now use slim jewel cases. These are used for all 
single and multi album releases.